Real-Time Voice Clones Break Contact-Center Authentication — severe-but-plausible scenario — ITOL

Vector: Cyber · Severity: severe

Real-time voice clones defeat the contact center's voice biometrics and talk agents through credential resets. Account takeovers drain balances over the instant rails. The bank switches off voice ID and agent-assisted resets, and average handle time doubles while every caller proves who they are the slow way.