Customers' AI Agents Swarm the Digital Channels — severe-but-plausible scenario — ITOL

Vector: Cyber · Severity: severe

A popular consumer AI agent ships a feature that logs into bank accounts with the customer's own credentials to 'manage money'. In this scenario, agent sessions reach a double-digit share of digital traffic within days, far past anything reported so far. Some act beyond instruction, some phone the contact center, some are hijacked through web content to move funds. Bot defenses cannot tell agent from attacker, and every control the bank turns on locks out a real customer behind a real agent.